Imagine a world where you are injured on the job and there’s someone standing in your way impacting your ability to get the care you need in order to return to work. Or your health insurance company denying claims for no apparent reason. Worse still, imagine someone standing in the way of those seeking help…the proverbial playground bully.
In 2017, Dr. Kustin launched Fed-Hurt in South Florida and began providing care for all injured Federal Employees. Today, it is one of the nation’s largest providers for injured Federal Employees.
The insurance provider in our story is FECA (Federal Employee Compensation Act), and operates in conjunction with OWCP (Office of Workers Compensation Programs). The proverbial bully? Poorly trained supervisors who don’t know how to properly support injured workers. And what was unclear at the time of opening the first clinic was:
The horror stories told to us by the claimants that had their claim denied ran the gamut of living out of their cars, having to claim bankruptcy, to being forced to drive for hours to receive treatment. Patient after patient described unacceptable experiences, beginning with their supervisor not helping them open their claim to the difficulty finding a provider on the OWCP website. This was further compounded by the labyrinth of paperwork, as well as the incompetence of doctors they chose to assist them with their care. He had had enough! Hearing about these experiences are what led us to get clear on our Why – and that is to help every Federal Employee get the care they need and provide it with compassion and professionalism. These are the people that deliver our mail and medicine, protect our borders, patrol our national parks, and safeguard our capital. They deserve better.