Our Story
ONE-FED is a physician-led organization dedicated to the treatment and claims oversight of all injured federal workers and the providers who care for them. Our team includes specialized claims managers, medical scribes, billers, coders, and board-certified medical and physical therapy providers. ONE-FED has united around a clear purpose: We do our job so you can do yours!
In 2025, ONE-FED proudly celebrates 27 years of delivering outstanding patient care and comprehensive service management for injured federal workers and the medical professionals who support them. Founded in 1998 by Dr. Robert M. Kustin, ONE-FED began as a specialized medical practice in Pembroke Pines, Florida, just outside our current headquarters in Fort Lauderdale. Driven by a dedication to address the limited care options available to injured federal employees in South Florida, Dr. Kustin’s vision expanded into a full-service provider network, becoming a trusted partner in federal healthcare across the nation.
In 2017, we launched DOL Injury Centers to meet the specific needs of federal employees and expanded again with Fed-Hurt in 2020, establishing ourselves as a national leader in federal claims management and injury treatment. These expansions set the stage for ONE-FED to emerge as a unified, 360-degree solution for both patients and providers. Under our newly rebranded identity, ONE-FED now offers a fully integrated service model, enhancing efficiencies across patient scheduling, treatment cycles, and claims support, making it easier for federal employees to access the care they need and for providers to deliver that care with confidence.
With an expanding network of dedicated medical and physical therapy providers, by 2024, ONE-FED had grown to include practitioners across 10 states and Puerto Rico, marking our transition from a regional service provider to a nationwide leader.
Today, ONE-FED supports providers within the federal workers’ compensation system with cutting-edge B2B solutions, from streamlined billing to claims management, empowering them to focus on what they do best—patient care. Our leadership in the federal healthcare landscape is guided by a commitment to high-quality, accessible care and a steadfast dedication to the providers and patients we serve.
As we look forward to the future, ONE-FED remains committed to evolving in ways that reflect our values of integrity, innovation, and support. Our newly unified brand represents not only a name but also a promise—to deliver accessible, high-quality care for federal workers nationwide while strengthening the foundations of care and support for the providers who stand by them every step of the way.
